Terra Nova Engineering
About
Plumbing
Terra Nova Engineering is the best place to spend your leisure time tasting delicious food and enjoying the nice atmosphere. After visiting our restaurant you will definitely have a wish to come back!
Location
Adress: 5831 Huntington Ave, Richmond, CA 94804
Phone: (510) 524-1220
Work Hours
Business info
- credit_cardAccepts Credit CardsYes
Reviews
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alan a.
I've used these guys on 2 different properties in the last year... They are competent, thorough and near as I can tell, less expensive than their competition..
On the last job, they arrived at 7:30 am, worked all day replacing more than 100 feet of corroded pipe, and made the necessary connection to the city's main line under the street, and passed the city's inspection.
I can't recommend them enough... -
Ian S.
This is a mixed review. My interactions with the company were, for the most part, professional and the primary work of installing the sewer lateral was done competently but they made one HUGE MISTAKE.
However, many months after the new lateral was installed I started having issues with water backing up in my lower level when running the dishwasher and laundry at the same time. This recently became much worse so I had a plumber come out for a quote. The initial bid was for 125.00 but quickly rose to 800.00 when we discovered an old pipe under a layer of concrete needed to be repaired. Once that was fixed...onto the big realization.
When Terra Nova replaced the sewer lateral they DID NOT do an accurate job of assessing the drainage from my house. They connected the lateral to my bathroom BUT NOT to my kitchen or laundry. This was an additional 800.00 dollar repair.
I brought this up with Terra Nova asking for some financial support since this was incompetence on their part. They refused and just pointed to the contract which stated a single connection from the house. I'm not a plumber and had no idea how the drains from my house were laid out. That's why I hire professionals and specialists. They didn't even have the decency to apologize (presumably because that would be admitting to a mistake).
Their excuse/response. "This was a trenchless job so we didn't see it." And, "There was root intrusion in the pipes, so we didn't see it." I saw the photos - the root intrusion was frequent but visually and physically minor. Not an excuse.
So, while the lateral work was done competently the complete oversight of one primary drainage connection to my house is ridiculous and simply careless. Draw your own conclusion from this review but if you want a thorough, detailed, and 100% competent job I CANNOT recommend this team. If you want to pay the same amount as all the other bids but get a subset of the work - go for it. -
David D.
I had a great experience with Terra Nova Engineering. They provided a sewer lateral quote promptly, and of the three bids I obtained, they offered the best price and the best warranty. Sheila was responsive throughout the entire process, and the work crew was in and out in one day with everything finished and the site left in the same or better condition. It was easy to schedule a time to obtain the certificate, and Sheila even made sure I had the right paperwork on hand to obtain a city rebate. I wish all contractors were this easy to work with!
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A.L. H.
I highly recommend Terra Nova Engineering. They just fixed some bad work done earlier this year by another company, in addition to extending my sewer line to the street. Sheila is amazing, knows everyone at the Water District, EBMUD and the county, and quickly coordinated all parties. They did a great job and left my yard and the street all cleaned up. They are easy to communicate with and were very professional.
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Joel P.
Having recently purchased a house in Richmond one of the first "to do" items was to replace the sewer lateral. Tera Nova came recommended by the seller's realtor and was the company that had done the assessment and bid in the disclosures. I was concerned that this would put the house off- limits for days and would be a big disruption on the street. My fears were unfounded.
Tera Nova provided me with a written bid that seemed very reasonable, compared to what I had seen on other homes we had considered. Once I signed the bid they came the next business day and went from start to finish in a single day! Considering that this included excavation, replacement of the sewer lateral and cleanout, refilling the pits that were dug, repaving, new concrete in the driveway, inspection and certificate, I am blown away that this could be done in one day. They left the site as clean as it was found. I highly recommend them for your project.